CBR Cancellation Policy for Interpreters
Important: Understand who is responsible for the costs when a CBR theory-exam interpreting assignment is cancelled or missed.
Guidance for interpreters working through Tolk2Go
CBR Theory-Exam Cancellations
The guidance below explains the cancellation conditions that apply to interpreters assigned to CBR theory exams. It clarifies when the interpreter may be responsible for the CBR exam fee.
CBR fees and conditions can change. Always check the current CBR information, the assignment details and the latest Tolk2Go communication before relying on this page.
Key Cancellation Rules
If you cancel less than 72 hours, or three working days, before the CBR theory exam, the CBR exam fee may be charged to you.
If you do not attend the agreed assignment and do not cancel in time, you may be responsible for the applicable CBR exam fee.
The 72-hour rule is calculated using working days from Monday to Friday. Weekends and public holidays do not count.
Demonstrable force majeure, such as an acute medical emergency, may be treated differently if reported immediately and supported with appropriate evidence.
How the 72-Hour Rule Works
- Check the exact date and start time of the CBR theory exam.
- Count backwards using working days from Monday to Friday.
- Exclude weekends and applicable public holidays.
- Cancel before the deadline whenever possible.
- If an emergency occurs, report it to Tolk2Go immediately and provide supporting evidence.
Force Majeure and Emergencies
In cases of demonstrable force majeure, costs may not be charged. Examples may include an acute medical emergency or another serious, unforeseeable event that makes attendance impossible.
- Contact Tolk2Go immediately.
- Explain what happened and when it occurred.
- Provide relevant evidence when requested.
- Do not assume that the cancellation is automatically accepted.
- Wait for confirmation from the Tolk2Go team.
Each situation is reviewed individually and may depend on the applicable CBR rules, the timing of the notification and the evidence provided.
Cancellation by the Client
If the client cancels the assignment, the standard Tolk2Go cancellation policy applies.
Please review the Tolk2Go FAQ for the applicable client-cancellation terms.
What Interpreters Should Check Before Accepting
- Confirm the exact CBR exam date and starting time.
- Check the location and travel requirements.
- Make sure you are available for the entire assignment.
- Read the cancellation and payment conditions before accepting.
- Save the booking confirmation and relevant communication.
- Contact Tolk2Go immediately if circumstances change.
Frequently Asked Questions
What happens if I cancel less than 72 hours before the exam?
If you cancel less than 72 hours, or three working days, before the CBR theory exam, you may be responsible for the stated CBR exam fee of €118.
What happens if I do not show up?
A no-show may make you responsible for the applicable CBR exam fee. Contact Tolk2Go immediately if an emergency prevents you from attending.
Do weekends count towards the 72-hour rule?
No. The guidance on this page counts working days from Monday to Friday. Weekends and public holidays do not count.
What counts as force majeure?
Force majeure may include an acute medical emergency or another serious and unforeseeable event. The event must be reported immediately and may need to be supported with evidence.
Who pays when the client cancels?
The standard Tolk2Go cancellation policy applies. Review the applicable booking terms and contact Tolk2Go if you are unsure.
Can I ask Tolk2Go to confirm the deadline?
Yes. If you are unsure about the cancellation deadline, contact Tolk2Go before cancelling or accepting the assignment.
Can the CBR fee change?
Yes. CBR fees and conditions can change. Check the latest CBR information and your current Tolk2Go assignment details.
Need Help or Have Doubts?
If you have questions about a CBR assignment, cancellation deadline or possible emergency, contact Tolk2Go as soon as possible.
Use Tolk2Go on the Go
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This page summarizes the cancellation guidance currently used for the relevant Tolk2Go assignments. CBR fees, deadlines and conditions may change. Always check the latest CBR information and your current assignment confirmation.