Rates, Payments, Cancellations, No-Shows and CBR Rules

Tolk2Go is an online platform where sworn and qualified interpreters offer their services. Each interpreter has a dedicated profile page, and you set your own fees.

We launched in November 2018 after one year of preparation. Our initial 50 sworn interpreters signed up quickly.

2600+ interpreters from Europe have joined, and our network grows yearly through referrals and marketing.

Our clients include notaries, lawyers, health services, media, schools, and many more. 190+ languages are in demand — from English and Polish to Thai, Indonesian, and Japanese.

No. Tolk2Go connects customers with interpreters for remote or on-site assignments only. Interpreting is spoken language support, not written translation.

You work as a freelancer or self-employed interpreter. Tolk2Go does not employ interpreters.

That varies. It depends on demand for your language pair, your location and availability, your qualifications, specialisations and profile, and whether clients choose you after you indicate availability. With a live profile you can receive requests; how many depends on these factors.

No. Tolk2Go provides interpreters for spoken languages only: on site, by telephone and by video. We do not provide sign language interpreters or speech-to-text interpreters.

Register by creating a profile. List your language pairs, specializations, fees, and experience. You can register on our website or via the Tolk2Go for Interpreters app.

Register here or download our Tolk2Go App for Interpreters.

You must be sworn in the Netherlands, Belgium, Germany, or France, or provide diplomas and at least 100 hours of experience to demonstrate your language and interpreting skills. In addition, all interpreters must have Dutch proficiency at CEFR level B2 or higher. B2, C1, and C2 meet this requirement.

If you have a VAT number, enter it in your profile's financial section. If you do not have a VAT number, enter the two-letter country code of the country where you are registered (for example, NL for the Netherlands), then save the details.

In the Tolk2Go interpreter app, tap Profile and then Qualifications to upload or update your qualification documents. The same steps work in the web version of the app at www.tolk2go.com/interpreter.

In the Interpreter app, open Profile. Under Skills and fees, choose Languages & fees, select the relevant language pair, adjust the rate, and save.

For each language pair, you can set your hourly rate and enable or disable individual specialisations. Some specialisations may also show separate half-day and full-day rates.

Save your changes. Rate changes apply to new assignments only.

In the Interpreter app, open Profile. Under Skills and fees, choose Languages & fees, select the relevant language pair, adjust the rate, and save.

No, we do not offer separate weekend or evening rates.

Log in to your account and set a high rate for telephone interpreting in the "Travel and Other Rates" section.

The total price the client pays is your interpreting fee plus travel costs, including travel time where applicable, and a platform fee of at least 40%. Your hourly rate is converted into a per-minute rate, with a guaranteed minimum amount.

After the assignment, mark it as complete in the app and enter the actual times.

Enter an earlier actual start when you and the client agreed to start earlier. Enter a later actual start only when you started later due to your own fault. If the later start was caused by the client or by circumstances outside your control, the booked start time remains leading and you should not replace it with the later time.

The submitted start and end times determine the calculated duration and can affect the resulting credit note. Add any agreed extra preparation or costs. Any additional time must be confirmed by the client before payment is processed.

Enter a rate per kilometre for both travel time and travel expenses. Distances are calculated in a straight line. Adjust your rate to cover any extra distance in real life.

Your hourly rate can include some preparation time. If extra preparation is needed, request it in the app so it is sent to the client; once the client agrees, you are paid for it. If you charge preparation separately, the client can cancel free of charge.

Notary work requires detailed study of legal documents. You often need 1–2 hours of preparation per hour of interpreting. Your rate for these notary assignments includes that preparation time. Minor overtime up to 15 minutes is included for notary bookings covering up to two deeds.

Minor overtime up to 15 minutes is included in the standard notary rate for up to two deeds. No extra charge applies.

If a third deed is added or the session runs significantly longer, please email us after the assignment and put the notary in CC. We will verify the additional work and request approval before any extra costs are processed.

Overtime at a notary assignment is paid at 50% of your normal hourly rate. This is because your standard notary rate already includes preparation time, and overtime does not require additional preparation.

After your assignment, Tolk2Go invoices the client. You receive a credit note the next day, and payment is transferred within two weeks, provided you have correctly completed the assignment in the app.

First check that the assignment was completed correctly in the app and that the normal payment period has passed. If payment is still missing, contact Tolk2Go support with the assignment reference number so the payment status can be investigated. Do not send bank or other sensitive payment details unless support specifically requests them through an appropriate channel.

If an assignment runs longer than booked, record the extra time in the app. For on-site assignments, have the client sign in the app after completion; if no one is available to sign, take a photo at the location at the end time as proof. For remote assignments, upload a screenshot of your call history. With a signature or this proof, the extra time can be paid.

If an assignment is shorter than booked, your payment does not automatically go down. If the client did not attend, the standard no-show rules apply.

Tolk2Go connects clients with independent freelance interpreters. You set your rates and indicate your availability separately for each request. The client selects one interpreter from the available options where the normal booking flow applies. A request becomes a booking only when the client confirms it through the platform.

For a detailed step-by-step explanation, see: How Does It Work for Interpreters at Tolk2Go?

You indicate your availability per request. When you receive a request, answer Yes or No for its date, time, location and rate. With Yes you keep that time free until the client confirms the booking or the request expires. As long as the request is open, you can change your answer in the app or with the buttons in its email.

After a booking is confirmed, contact the client to arrange practical details such as arrival, access, documents, video link or call method. Make sure you are prepared, on time, reachable and well equipped for the assignment.

Let Tolk2Go know when something affects the agreed scope, time, payment, cancellation status or legal compliance.

Plan your journey with enough margin for traffic and public transport delays: the scheduled start time stays the same. If you are running late anyway, contact the client straight away. Late arrival can reduce your payment or mean no payment.

You indicate your availability per request, by answering Yes or No. Nothing else is needed.

Yes. As a freelance interpreter, you may arrange another interpreter to take over the assignment directly.

The only conditions are that you obtain the client’s agreement beforehand and ensure that the replacement is at least equally qualified.

You do not need to cancel the assignment, obtain Tolk2Go’s approval, inform Tolk2Go, or ask Tolk2Go to verify the replacement’s qualifications.

If you arrange the replacement independently, the replacement invoices you rather than Tolk2Go. You remain Tolk2Go’s contracting party and responsible for the assignment and for ensuring that the replacement meets the qualification requirements.

For assignments longer than 30 minutes, a second interpreter may be arranged for simultaneous interpretation if needed. Please check with the client to confirm if a second interpreter is required.

After a booking is confirmed, you receive the assignment details by email or in the app. You then arrange practical details, such as arrival, access, documents, video link or call method, directly with the client.

Let Tolk2Go know when something affects the agreed scope, time, payment, cancellation status or legal compliance.

Immediately after the assignment, open it in the app and:

• Adjust the actual start and end times
• Obtain the required client confirmation or signature where applicable

Correct closure and proof help prevent payment delays and disputes.

You can work via telephone or video call, or travel to a location specified by the client.

For telephone and video assignments, you must be reachable on your registered phone number for the entire booked time window, even if the client does not call immediately.

For phone assignments, the client always calls you. Do not call the client yourself, even if the client is late: if you both call at the same time, you each get a busy signal.

Make sure your phone is charged, your connection is stable, and your chosen call or video app is tested before the scheduled start time.

If the client does not call, answer, or connect, follow the standard no-show procedure, save proof of availability, and remain reachable until the end of the booked period.

The client requests a different date, time or location with Request Change in the Tolk2Go app. You then see Review Customer's Change Request on the assignment and choose Accept Customer's Change Request, Reject Customer's Change Request or Discuss Change Request with Customer. If you reject it, the booking stays as it was.

If a client asks you to change a booking directly, ask them to request it through the app, so the original cancellation terms stay valid for you.

The rate, duration and scope confirmed at booking apply. You can propose different terms through the Tolk2Go app; the client decides whether to accept them. If the client does not accept and the assignment is then cancelled, no cancellation compensation applies.

For extra work beyond the original booking, such as extra time, extra preparation or additional tasks:

1. Agree it with the client first, including the rate and any Tolk2Go service fee.
2. Propose the extra time or fee in the app with “Propose extra time/fee”.
3. Start the extra work once the client has approved it in the app.

Extra work that is agreed and approved this way is paid.

A client can cancel free of charge up to 48 hours before the scheduled start time, and also within 2 hours after booking. If the client cancels later, you receive cancellation compensation, including travel time and travel costs where applicable.

Clients cancel via the Tolk2Go website or app; that is how a cancellation is registered. A phone call or email to you does not count as a cancellation. If a technical problem prevents the client from cancelling on the platform, the cancellation counts once Tolk2Go confirms it in writing.

If a client asks you to cancel or reschedule, ask them to do it through the app or website, so the cancellation terms stay valid for you.

An arrangement you make directly with the client to reschedule or cancel falls outside our terms. The client can then rely on your agreement, so we cannot invoice the original assignment, and we cannot pay you for it either, even if you kept the time free or prepared.

So always refer the client to the Tolk2Go app or website. If a client wants to cancel or reschedule within 48 hours of the start, ask them to cancel the booking themselves in the app or on the website; that keeps your cancellation compensation intact.

First try to resolve it directly with the client. If the issue affects payment, scope, legal compliance or the outcome of the assignment, let Tolk2Go know and send clear supporting proof. Payment for the assignment is settled once the issue is resolved.

Report any concerns, complaints or issues within 7 days after the assignment. After that, the assignment counts as completed and closed.

Yes, you can cancel a confirmed booking yourself in the app or on the website.

Every interpreter has a reliability score. You earn points each time you correctly complete an assignment, and extra points for working regularly.

Points are deducted when you cancel a confirmed booking, more for a late cancellation (within 48 hours), and a no-show results in a heavy penalty. A higher score strengthens your position on the platform.

The score is calculated using assignments from the past 12 months. When the score is updated, assignments older than 12 months stop counting. If positive points from older assignments expire at the same time, your total score can decrease even though your newly completed assignment was counted successfully.

The client chooses the languages, date, time and location, and you receive a request to indicate your availability. With Yes or Available you report that you are available; the client then chooses one interpreter from the available options. When the client chooses you, the booking is confirmed.

You can see whether the request has been booked on the website or in the app. When you are chosen, you also receive a booking confirmation by email.

You change your availability per request: use the buttons or link in the request email, or open the request in the app. As long as the request is open, you can change your answer there. Your answer is registered through those buttons or the app, not through a reply to the email.

Handle small practical issues, such as delays, misunderstandings, access questions or coordination, directly with the client. Let Tolk2Go know when the issue affects the agreed scope, time, payment, cancellation status, safety or legal compliance.

Keep proof, such as emails, screenshots, photos, signed confirmations or written messages. It protects both you and Tolk2Go.

The request may already have been filled by another interpreter. Answer requests as soon as you can, while they are still visible.

Send support a screenshot and describe what is displayed incorrectly.

Email support@tolk2go.com straight away. If we hear from you within one hour of the cancellation, we can usually restore the booking or assignment. If it can’t be restored, the client submits a new request.

That varies. It depends on demand for your language pair, your location and availability, your qualifications, specialisations and profile, and whether clients choose you after you indicate availability. With a live profile you can receive requests; how many depends on these factors.

Email it@tolk2go.com with a description of the issue and a screenshot.

Use the button or link in that invitation email. It opens a short form that is already filled in for that request: add your details and rates, activate your profile, and indicate whether you are available. Registering through the regular sign-up page does not answer that specific request.

If you cancel a confirmed booking within 48 hours before the start time, you lose your right to late-cancellation compensation on a later booking that the client cancels within 48 hours.

Short-notice cancellations affect client trust and can affect your position on the platform.

The client enters the booking details, such as date, time, address, language and contact details. You work from the confirmed booking details shown on the platform.

Ask the client to request the correct date, time or location with Request Change in the Tolk2Go app; you then accept or reject it. Leave the confirmed booking as it is until then, so the booking and cancellation terms stay valid for you.

The client requests the new address with Request Change in the Tolk2Go app. You see Review Customer's Change Request on the assignment and accept or reject the new location. A different location can change the price; if you reject it, the booking stays as it was.

Small practical details, such as the entrance, room number, department, access instructions or call method, you can arrange directly with the client. They don’t change the booking.

Let Tolk2Go know as soon as possible. Until it is resolved, the confirmed booking details apply. Keep written proof of what was communicated.

Ask the client to request it with Request Change in the Tolk2Go app, and accept or reject it under Review Customer's Change Request. That way the price, the payment, the emails and your cancellation terms stay correct.

Small practical changes that don’t affect the price, you can agree directly with the client.

Let Tolk2Go know as soon as possible. The candidate is responsible for the CBR details, including the candidate number and exam details, so leave the correction to them and Tolk2Go.

After a booking is confirmed, the client and assigned interpreter exchange any documents or assignment materials directly with each other. Tolk2Go does not receive, forward, store, or provide these materials.

This applies to all types of material, including preparation documents, case files, deeds, presentations, photos, identity documents, and professional cards. Each participant normally decides whether to provide requested material.

If the task description explicitly states that particular documents or materials are required, the interpreter is expected to meet that disclosed assignment requirement.

Wait 5 minutes after the scheduled start time. If the client is still absent or unreachable, send a No-Show alert in the Tolk2Go app, save proof of presence, and stay available until the end of the booked time.

For example a timestamped photo, screenshot, location check-in, call log, app log or written confirmation showing that you were on location or reachable. Keep it in case the payment or no-show outcome is disputed later.

Until the end of the booked time. On site, stay at or near the agreed location, unless the client confirms otherwise in writing with Tolk2Go in CC. For phone or video, stay reachable on your registered contact details for the full booked time.

The party who is present and waiting should tap Send “No-Show” Alert if the other party is absent or unreachable after the normal waiting period.

In other words: the person who is waiting and ready should send the no-show alert.

Contact the client straight away. Being late is not the same as a no-show. Travel problems such as traffic, parking or public transport delays are your own responsibility and can reduce your payment or mean no payment.

That counts as late arrival, not as a no-show. Let the client know straight away and keep written proof of your messages. If your delay affects the assignment, it can affect your payment.

Send the client a written message or email at or shortly after the start time, with Tolk2Go in CC, saying that you are on location or waiting for the call. That message serves as your proof.

Stay available until the end of the booked time for full no-show payment. If you leave earlier, you are paid for the time you were present or reachable, unless the client confirms in writing, with Tolk2Go in CC, that you may leave and that the full booked amount still applies.

The No-Show alert and proof of presence are what secure your payment in a no-show. So send the alert on time, keep proof, and stay available for the full booked time.

Then the assignment can still go ahead within the booked time, if that is practically possible. The booked time stays the same. Keep proof of what happened and of your availability while you waited.

CBR assignments are only for interpreters who meet the applicable CBR requirements.

You must follow the official work instructions, prepare using the terminology lists, and comply with the CBR code of conduct before accepting or carrying out CBR work.

• Work instructions: tolk2go.com/page/cbr-instructions
• Terminology lists: tolk2go.com/page/cbr-list
• Code of Conduct: tolk2go.com/page/cbr-code

The official instructions are published here: tolk2go.com/page/cbr-instructions.

Use the official lists to prepare. Some Dutch terms are not translated during the exam. Find the terminology lists here: tolk2go.com/page/cbr-list.

Yes. Before carrying out CBR assignments, you must download, complete, sign, and send the CBR Code of Conduct.

You can find it here: tolk2go.com/page/cbr-code.

Yes, if possible. After the exam, open the assignment in the app, press Finish assignment, enter the actual times and ask the client to sign the assignment in the app.

If a signature is not possible, tap Send confirmation request. The completion details are then emailed to the client for approval.

CBR assignments work a bit differently:

• The candidate does not choose a specific interpreter.
• There is no direct contact between candidate and interpreter.
• You interpret strictly neutrally and only what is allowed.
• CBR has its own cancellation and closing rules.
• The shown CBR rate is all-in, including any extra time needed for the exam.

That depends on the type of exam.

Theory exams: the shown amount is a fixed all-in rate set by the CBR. It includes the interpreter fee, travel time and travel costs, regardless of the distance. That is why travel time and travel costs may appear as €0 separately on the booking.

Practical exams: the travel distance is reimbursed on top of the fee.

After the exam, open the assignment in the app, press Complete and enter "T" in the signature field; no client signature is needed. Your payment is then processed.

During a CBR exam, you act as a neutral interpreter only.

• You may only interpret what CBR staff indicates.
• You may not explain, coach, suggest, or help with answers.
• You must not interfere with the exam process.
• Some Dutch terms remain untranslated and must already be known by the candidate.

Use the official terminology lists to prepare: tolk2go.com/page/cbr-list.

For CBR bookings, contact with the candidate is not part of the process, so you don’t request or share contact details.

Let Tolk2Go know as soon as possible. The candidate is responsible for the CBR exam details, such as exam type, location, date, time and candidate number, so leave the correction to them and Tolk2Go.

Arrive on time: CBR keeps its own start time, and a delay can affect both your payment and the candidate’s exam. Travel problems such as traffic, parking, public transport or a flat tyre are your own responsibility. If you are running late, let Tolk2Go know straight away.

CBR assignments have their own cancellation rules. You find them on the CBR cancellation page: tolk2go.com/nl/page/cbr-cancellation.

Notify Tolk2Go immediately. A CBR assignment can be cancelled without consequences no later than 72 working hours — three working days — before the exam. Weekends and public holidays do not count.

If you cannot perform the assignment within this period, you can avoid the €118 CBR charge in either of these ways:

• Provide a valid medical certificate as soon as possible showing that illness prevents you from performing the assignment; or
• Personally arrange an equivalently qualified sworn interpreter who actually takes over the assignment, and inform Tolk2Go immediately about the replacement.

If the assignment is not performed and you do not provide either a valid medical certificate or an equivalently qualified sworn replacement, Tolk2Go will pass on the €118 charge imposed by CBR. Tolk2Go will also assess which further measures are appropriate. This may affect whether you can receive or perform future CBR assignments.

The CBR exam types offered in the Tolk2Go CBR flow, such as theory exams, driving fitness assessments and boating licence exams.

CBR assignments have a fixed all-in rate that includes travel time and travel costs. The interpreter compensation is shown separately, excluding VAT, and is paid as that amount plus VAT. Some CBR situation names include the client’s fixed price, only to help the client choose the right situation; that is not your compensation. If the shown compensation doesn’t suit you, simply decline the request.

You must meet the same CBR requirements as for theory exams: follow the working instructions, prepare with the terminology lists, and have sent in the signed CBR Code of Conduct.

In the Tolk2Go app or on the website you can choose in your profile, per language pair, which situations you want to receive. If you want theory exams but not practical exams, you switch that off there yourself. Remember to set your rate for practical exams too.

The candidate is responsible for a working phone and a holder in the vehicle. You are responsible for your side: a charged phone, signal, sound on, and staying at the exam centre.

If contact fails and this affects the exam, report it to Tolk2Go within 7 days with a description of what happened.

Yes. Theory exams and driving assessments have a fixed rate that you cannot change. Since 1 August 2026, practical exams have been on the open market, and that does not apply there.

For practical exams you set your own rate, just as for regular assignments. You set it in your profile and can change it yourself.

When setting your rate, take the full duration into account: 85 minutes of exam for truck, bus and tractor (LZV 145 minutes), plus briefing, waiting time during the drive, debriefing and travel. Count on half a day.

They differ per assignment type:

• Theory exam: late if cancelled within 3 working days — € 118.50
• Practical exam: late if cancelled within 3 working days — € 287
• Driving assessment: late if cancelled within 5 working days — € 287

See the cancellation conditions page for the full rules and a worked example.

• Truck, bus and tractor: 85 minutes
• LZV: 145 minutes, including an oral theory part
• Driving assessment: about 2.5 hours — roughly 70 minutes oral and 70 minutes driving test

Add the briefing, waiting time, debriefing and travel. Do not plan another assignment right after it.

Yes. You identify yourself to the examiner with a valid tolkenpas: the interpreter ID card issued by the Rbtv, the Dutch register of sworn interpreters and translators. Without a valid tolkenpas the exam does not go ahead, and it counts as a no-show.

Before accepting an assignment, check that your tolkenpas is still valid on the exam date.

Before the drive you interpret the briefing between the examiner and the candidate. Directly after the drive you interpret the debriefing and help the candidate fill in the self-reflection form.

So the assignment is not over when the vehicle returns to the exam centre. Allow time for this.

You stay at the exam centre and are reachable by phone on call. The candidate calls you when something needs to be translated.

Make sure your phone is charged, switched on and not on silent. Do not leave the exam centre during the drive. The candidate provides their own phone and phone holder in the vehicle.

Not always. There is not always enough room in the vehicle, and the examiner decides whether you ride along.

• For the tractor licence (T-rijbewijs) you never ride along — there is no room in a tractor.
• For truck and bus it depends on the vehicle and the examiner.
• For an LZV exam you may only come along if there are more than two seats registered on the vehicle registration.
• For car, motorcycle and car with trailer you usually ride along, but there too the examiner decides whether it is necessary and workable.

When accepting the assignment, assume you will not ride along. That way you are never caught out.

At a theory exam you sit in an exam room and translate what the CBR staff member reads out. At a practical exam the assignment is on the move:

• You interpret the briefing and debriefing at the exam centre.
• You do not always ride along during the drive — in that case you are reachable by phone on call.
• Afterwards you help the candidate fill in the self-reflection form.
• The assignment takes longer.

Before your first practical assignment, read the CBR working instructions.

You work through Tolk2Go as an independent freelance interpreter. Tolk2Go does not employ interpreters.

You remain responsible for your own work planning, travel, preparation, communication within the proper process, and professional performance.

Yes. Plan realistically, with enough margin for traffic, parking, public transport delays, route errors or vehicle problems, so you arrive on time.

As an independent interpreter, that is part of your own planning. If it affects your arrival, availability or the assignment, contact the client straight away and keep written proof of what happened. The usual consequences of being late or unavailable still apply.

Yes, a client can state a preference in the booking request. The client then chooses from the interpreters who are available, following the normal platform process.

Not necessarily. A preference can play a role in the client’s choice, but it doesn’t decide the outcome. Clients don’t have to explain why they choose one interpreter over another, unless a specific rule requires it.

You handle normal practical issues yourself first. Let Tolk2Go know when the issue affects payment, scope, cancellation status, safety, legal compliance or the documented outcome of the assignment, and keep written proof.

No, your date of birth is never visible to clients. Once a booking is confirmed, we can share your full name, phone number and email with the client so you can coordinate the assignment.

A photo is optional; adding one can increase your chances of being chosen.

See also: example interpreter profile and how your data is used.

Tolk2Go takes care of advertising and client acquisition for you, so your profile doesn’t include personal websites or phone numbers.

Yes. Pausing your account cancels all pending assignments, but your profile remains available for future bookings. Deleting your account removes your personal information, except for data required by law.

Tolk2Go periodically checks supported certification registers. Eligible verified or pending interpreters can also start a profile check from the Tolk2Go interpreter app. The check uses supported live per-person registers and requires the profile surname and email to match the register lookup. Newly found registrations and language pairs can be added; existing profile information is not removed or overwritten. Use qualification-document upload when a qualification is not available through a supported register check.

In the Tolk2Go interpreter app, tap Profile. Under My skills and fees, tap Interpreting fees and edit the relevant language pair.

For that language pair, you can switch individual specialisations, such as CBR, legal or notary, on or off. Turn a specialisation off to stop receiving those requests for that language pair.

If you received requests before registering or claiming your profile and can’t use this setting, ask Tolk2Go support to change the specialisation for that language pair.

A “Yes” or “No” to one availability request applies only to that request. Some specialisations require specific qualifications.

Some specialisations require specific qualifications and may therefore be locked or unavailable for a language pair.

Check that your qualification information is current in your profile in the Tolk2Go interpreter app and upload supporting documents when needed. If you already meet the requirements but the specialisation remains unavailable, contact Tolk2Go support.

In the Tolk2Go interpreter app, tap Profile. Under My skills and fees, tap Interpreting fees. Tap the bin icon next to the language pair you want to remove and confirm with Yes.

If the bin icon is grey, a specialisation for that language pair has been locked by Tolk2Go and you cannot remove the language pair yourself. In that case, ask Tolk2Go support to remove it.

If you only want to stop receiving certain types of assignments for a language pair, switch off those specialisations instead of removing the whole language pair.

Yes. The Tolk2Go interpreter app also runs in your web browser at www.tolk2go.com/interpreter. You use the same account and the same screens and functions as in the mobile app, without installing anything. When steps in these FAQs refer to the Tolk2Go interpreter app, for example uploading qualification documents, they also apply to this web version.

On the login screen of the Tolk2Go app or website, choose Forgot Password, enter the email address of your account and follow the instructions in the email you receive. Your login details are also in your welcome email.

If resetting your password does not work, contact support.

Learn more about the benefits we offer to interpreters at Tolk2Go by visiting: Benefits for Interpreters.

That varies. It depends on demand for your language pair, your location and availability, your qualifications, specialisations and profile, and whether clients choose you after you indicate availability. With a live profile you can receive requests; how many depends on these factors.