Book a Professional Interpreter – Fast & Reliable | Tolk2Go
What this page answers: how interpreter bookings work, where on-site interpreting is available, response times, supported languages, costs, cancellation rules, technical requirements, billing options, and CBR exam bookings.
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Frequently asked questions (FAQ)
Bookings and Availability
Short answer: Book by choosing language, date/time, location (on-site or online) and purpose. Interpreters typically confirm quickly.
How do I book an interpreter?
Select a language, date, and time, then confirm your booking on Tolk2Go.
Where can I book an on-site interpreter?
On-site interpreting is available in the Netherlands, Belgium, Luxembourg, Germany, and selected regions in France.
Do you offer telephone or video interpreting services?
Yes. Telephone and video interpreting are available across Europe.
How quickly do interpreters respond to availability requests?
Usually within several minutes or quicker, and always the same day.
Languages and Services
Short answer: Choose from many language combinations. Tolk2Go focuses on interpreting (spoken language), not written translation.
How many languages do you support?
Over 100 language combinations. View all available languages here.
Can I request additional services like translations?
No. Tolk2Go offers interpreting services (spoken language support), not written translation services.
How do I know if I need a sworn interpreter?
If you select Lawyer/Court or Notary as the situation, Tolk2Go matches you with sworn interpreters for those bookings. If an institution has special requirements, you should confirm those requirements with the institution in advance.
Costs and Payment
Short answer: Pricing depends on interpreter rates, travel (if on-site) and any extra agreed work. You see costs clearly before confirming.
Why do interpreter rates vary?
Interpreters set their own hourly rates based on experience, specialisation and availability.
How are travel costs calculated?
Travel costs are based on distance and travel time and are included via the interpreter’s travel fee when applicable.
What is included in the all-in rate?
Interpreting, travel (if applicable), service fees, and VAT. Extra work beyond the agreed scope (for example extended duration or additional preparation) is not included.
How is preparation time charged?
If preparation time is required, it can be billed separately. Any preparation time and cost should be agreed in advance.
What happens if the service takes longer than booked?
Extra time is charged if the session runs longer. The interpreter is not obligated to stay longer than agreed.
What if the service is shorter than booked?
You still pay the full quoted amount.
Cancellation Terms
Short answer: Free cancellation up to 48 hours before start, plus a 2-hour window after booking. Outside the terms, the full amount applies.
What are the cancellation terms?
You can cancel free of charge up to 48 hours before the start of your session.
You always have a 2-hour cancellation window after booking.
If you cancel outside these terms, the full amount will be charged — including any travel time and travel costs.
Cancellations can only be made via the website or app, not by phone.
⚠️ Special rule for CBR exam candidates: the standard Tolk2Go cancellation terms do not apply.
For CBR exams:
– More than 1 week before: free reschedule.
– Less than 1 week before: both exam and interpreter costs are charged.
– No-show: both exam and interpreter costs are charged.
How long do I have to report a complaint?
Any concerns or complaints about the interpreting service must be reported within 7 days after the assignment. After this period, the service is considered completed and accepted.
Technical Aspects
Short answer: For video/phone interpreting, you are responsible for your setup if you use your own tools. Always test in advance.
What if I use my own video calling software?
You are responsible for the technical setup. Test it beforehand to avoid issues.
Can an interpreter cancel an assignment?
Yes. If an interpreter cancels, Tolk2Go will do its best to find a replacement, but this is not always guaranteed at the same rate or cost.
Billing and Payments
Short answer: Pay online or by bank transfer. Businesses can pay by invoice under agreed terms.
How can I pay?
Via iDEAL, Bancontact, Sofort, PayPal, or bank transfer.
Do I pay before or after the service?
It depends on the booking. In some cases, a deposit may be required.
Can I pay by invoice?
Companies can pay within 7 days of the invoice date.
Where do I enter my VAT number?
During the invoice details confirmation step in the booking process.
Other Questions
Short answer: No-shows are charged. You can pause or delete your account. Equipment is generally not provided.
What if my conversation partner or I don’t show up?
In this situation, the full booked amount will be charged.
Can I pause or delete my account?
Yes. Pausing cancels bookings but keeps your profile. Deleting your account removes personal data except legally required information.
Does Tolk2Go provide equipment?
No, except in rare cases where an interpreter provides a whisper set.
When will I get my deposit refunded?
Within two working days after the assignment, adjusted for any extra work.
Are interpreters bound by confidentiality?
Sworn interpreters are bound by a professional duty of confidentiality.
Booking an Interpreter for a CBR Exam
Short answer: Book via the homepage or the dedicated CBR page and choose Dutch + your language, then set situation to CBR.
How do I book an interpreter for my CBR exam?
You can book directly via our homepage or go to the dedicated CBR booking page.
Follow these steps:
- Select two languages: always Dutch + your own language.
- Under Situation, choose CBR.
- Select the type of exam you are taking (theory, practical, boating license, etc.).
- Choose the exam location.
- Pick the desired date and time.
- Submit your interpreter request and receive confirmation from Tolk2Go.
Please remember: during CBR exams, certain Dutch terms must be known by yourself. The interpreter will not translate these. The official word lists can be found on the CBR website.
CBR Exam Candidates
Short answer: CBR bookings have different cancellation and rescheduling rules than standard bookings.
Special rules for CBR exam candidates
First book your exam directly with the CBR and indicate that you want an interpreter. For CBR exams, the standard Tolk2Go cancellation terms do not apply.
More than 1 week before the exam: you can reschedule free of charge. Less than 1 week before the exam: rescheduling is not possible and both exam and interpreter costs will be charged. If you do not show up, both costs will also be charged.
During the exam you must know certain Dutch terms yourself. The interpreter will not translate these. The official word lists (theory exams, boating licenses, large vessel exams) are available from CBR and must be studied in advance.
Rescheduling at CBR does not update your interpreter booking. Please notify Tolk2Go separately at least 1 week in advance.
