Last modified: 17 December 2025
Effective date: 7 June 2018

In short: This Privacy Policy explains how Tolk2Go collects, uses, stores, and protects personal data when you use our platform. Tolk2Go processes personal data only to operate its services, comply with legal obligations, and ensure secure and reliable bookings between users and interpreters.

1. Scope

This Privacy Policy applies to all users of Tolk2Go’s services worldwide, including visitors to our website, users of our mobile applications, and users of any related features. It covers both clients requesting interpreting services and interpreters offering their services via the platform.

2. Data Controller

The data controller responsible for the processing of personal data is:

Tolk2Go B.V.
Keurenplein 41, Unit D6834
1069 CD Amsterdam
The Netherlands

3. Data We Collect

A. Data You Provide

We collect personal data that you voluntarily provide when creating or updating an account or using our services, including:

• Name
• Company name (if applicable)
• Email address
• Phone number
• Address
• VAT status
• Payment details (interpreters only)

B. Data Generated Through Use of the Services

When you use the platform, we collect transactional and usage-related data, including:

• Type of service requested or provided
• Date and time of bookings
• Payment and invoice information
• Location data where relevant to the service

C. Data from Other Sources

We may also receive data from:

• Ratings and reviews submitted by other users
• Payment service providers and business partners
• Publicly available sources, where permitted by law

4. How We Use Your Data

Personal data is processed for the following purposes:

• Service provision: enabling bookings, matching users with interpreters, and facilitating payments
• Safety and security: preventing fraud and improving platform security
• Customer support: handling questions, requests, and complaints
• Legal compliance: meeting tax, accounting, and regulatory obligations

5. Cookies & Third-Party Technologies

Tolk2Go uses cookies and similar technologies for authentication, analytics, and functionality. You can manage cookie preferences via your browser settings. For more information, see our Cookie Policy.

6. Data Sharing & Disclosure

We share personal data only when necessary and in the following situations:

• With other users: limited information required to perform an interpreting assignment
• Public information: reviews and ratings that users choose to publish
• Legal obligations: compliance with applicable laws or legal proceedings
• With your consent: where you have explicitly agreed to additional data sharing

7. Retention & Deletion of Data

Personal data is retained while your account remains active. After account deletion, we retain only data required by law (such as tax and accounting records) for up to 10 years. After the retention period expires, data is deleted or anonymised.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access and portability: request a copy of your personal data
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your account and personal data
• Objection and complaints: raise concerns about data processing

If you have concerns, you may also contact the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
P.O. Box 93374
2509 AJ The Hague
Phone: +31 (0)70 888 8500

9. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notifications. Continued use of the Services means you accept the updated policy.

Questions about privacy or data protection can be sent to [email protected].

Tolk2Go Terms & Conditions

For contractual terms, please refer to our Terms & Conditions.