Bookings, Costs, Cancellations, No-Shows and CBR Rules

Tolk2Go operates 24 hours a day, 7 days a week: you can place bookings online at any time, and interpreters usually respond within an hour. Support is available every day, by phone on +31 20 215 7186 or via the chat on our website.

Yes. Bookings can be made 24/7, including evenings, weekends, and public holidays.

Interpreter availability depends on language, location, and timing.

Choose the language, date, time, location and situation, and submit your request. We then ask matching interpreters whether they are available. As soon as an interpreter is available, you choose that interpreter and complete the booking on the platform; from then on the booking is final.

On-site interpreting is available in the Netherlands, Belgium, Luxembourg, Germany, and selected regions in France.

Yes. Telephone and video interpreting are available across Europe.

Yes. During booking, you can choose your preferred interpreter in the Step 4 search results. You can also start a new search from that interpreter’s profile, or choose “Book this interpreter again” from your booking history.

Your preferred interpreter then receives the availability request first. As soon as they are available, you choose them and complete the booking on the platform.

For standard bookings, yes, but only after the booking has been confirmed and any required payment or billing approval has been completed.

Once that is done, you receive the interpreter's contact details and can contact the interpreter directly. Small practical changes that do not affect the price, you can agree together. A different date, a longer or shorter duration, or a different location goes through Request Change in the Tolk2Go app, so the price, the payment and the emails stay correct. Direct contact before confirmation is not possible.

Exception for CBR bookings: direct pre-contact between candidate and interpreter is not part of the standard process.

Submitting a request is always free. If no interpreter is available for your request, we let you know by email. You can then submit a new request, for example with a different date, time, location, language or dialect.

Submit a separate request for each day or appointment, each with its own date and time. If you would like the same interpreter for all of them, mention that preference; you then confirm each booking separately.

Check your spam or junk folder and the email address on your account. You can always see the status of your request in the app or on the website. Still missing the email? Let us know.

No. When you submit a request, Tolk2Go asks one or more matching interpreters whether they are available. Under your request you see how many interpreters were asked (Requested:), how many are available (Available:) and how many are not (Not available:).

These are availability requests, not bookings. You choose one available interpreter and complete the booking yourself. You book and pay for that one interpreter only.

Submit a separate request for each time that suits you. Interpreters are asked per request whether they are available at that date and time. Submitting a request is free and commits you to nothing. As soon as an interpreter is available for one of the times, choose that interpreter and complete the booking. Then cancel the requests you no longer need: open them under Requested and choose Cancel Assignment.

If the interpreter needs to be there before your appointment starts, for example to report at reception, set the start of your request to the time the interpreter must arrive. The booked time is the time the interpreter is present.

Only if you need two or more interpreters for the same language pair at the same place and time, for example for simultaneous or conference interpreting. Then submit one request for each interpreter you need. Otherwise one request is enough: it is already sent to several matching interpreters.

Your request is sent out immediately after submission. Many interpreters respond within minutes, and responses often arrive the same day.

No. Availability depends on language, location, and urgency, so we cannot guarantee that an interpreter is available for a specific appointment. After you submit a request, you see which matching interpreters are available and choose one.

By default, search results are sorted by relevance. Relevance looks at the total price for the client (including travel costs), how reliable the interpreter is, how often they say yes to requests, and their reviews. Clients can also sort the results by price or by reviews.

On the website, choose the general language, for example Arabic, and add every dialect or language you also really understand under "Other dialects or languages that also work", for example Syrian, Lebanese or Moroccan Arabic. Not every interpreter who speaks a dialect also offers the general language; this way one request reaches interpreters for all of them. Each interpreter shows the language they would interpret in, and your booking is made in the language of the interpreter you choose. Submitting a request is free. In the app, submit a separate request for each dialect and cancel the requests you no longer need once an interpreter is confirmed; if one of them is already a confirmed booking, its cancellation conditions apply.

We support 190+ languages. View all available languages here.

Tolk2Go offers interpreting, which is spoken language support. For written translations, you can go to urgentvertalen.nl.

A sworn interpreter is required for Notary, Lawyer/Court and CBR bookings. When you select one of those situations, Tolk2Go automatically matches you with sworn interpreters.

For other situations, check whether a sworn interpreter is required, for example with the organisation involved. If so, use the Qualifications filter in the search results to select the relevant sworn-interpreter register.

Sworn status generally belongs to the country and register where the interpreter is sworn. So ask the notary, court, lawyer, CBR or other receiving authority which register or jurisdiction it accepts before booking.

No. Tolk2Go provides interpreters for spoken languages only: on site, by telephone and by video. We do not provide sign language interpreters or speech-to-text interpreters.

Yes. Each language pair covers interpreting in both directions. For example, Dutch–Polish covers both Dutch to Polish and Polish to Dutch.

Professional interpreting is more affordable than you might think. Telephone interpreting starts from just €106.40 per hour, including service fee and excluding VAT. No travel costs, no travel time, and no waiting: your interpreter joins the call wherever you are.

Need an interpreter on site or by video? Interpreters set their own rates, so the price depends on the language, the date and time, the specialisation and, for on-site work, the travel. You always see the full price before you confirm, with no surprises afterwards.

Requesting an interpreter is free and doesn't commit you to anything. Start a search, compare the available interpreters and their prices, and book in under a minute.

Find your interpreter now →

Interpreters set their own hourly rates based on experience, specialisation, and availability. To see the current prices for your language, date, and type of interpreting, perform a search on Tolk2Go. You can compare the available interpreters and prices before booking; this normally takes less than one minute.

Travel costs are based on distance and travel time and are included via the interpreter's travel fee when applicable.

Interpreting, travel if applicable, service fees, and VAT. Extra work beyond the agreed scope, for example extended duration or additional preparation, is not included.

If preparation time is required, it can be billed separately. Any preparation time and cost should be agreed in advance.

Rates for sworn notary interpreters start from €280 excluding VAT, excluding travel costs, travel time, and service fees.

This base rate includes preparation and the passing of up to two deeds, for example a transfer deed and mortgage deed.

A surcharge may apply for additional deeds or extended duration.

For an exact price, submit a notary interpreter request via Tolk2Go.com. You will see the full cost before confirming.

If the assignment runs longer than booked, you can ask the interpreter to stay longer; the extra time may be charged. The interpreter decides whether they can stay beyond the booked time.

You still pay the full quoted amount for the confirmed booking.

You enter the booking details yourself, so check them before you confirm: the language or languages, date, time, address, contact details, type of situation and any notes for the interpreter.

Correct details make sure the interpreter is at the right place at the right time. Incorrect or incomplete details can lead to delays, extra costs or a failed assignment, and remain your responsibility.

Yes, you can request a different date, time or location yourself. In the Tolk2Go app, go to Tasks, open the booking under Booked and choose Request Change. The interpreter accepts or rejects the change, and a change can affect the price.

Yes. Once the booking is confirmed, you can contact the interpreter directly, for example about practical details, and agree small changes that don’t affect the price together.

A different date, duration or location goes through Request Change in the Tolk2Go app, so the price, the payment and the emails stay correct. Cancelling also always goes through the Tolk2Go website or app, so the cancellation terms are applied correctly.

Request the correct address with Request Change: in the Tolk2Go app, go to Tasks, open the booking under Booked and choose Request Change. The interpreter accepts or rejects the change, and a different location can change the price.

Request the correct date or time with Request Change. In the Tolk2Go app, go to Tasks and open the booking under Booked, or the request under Requested if it has not been booked yet. For a booking, the interpreter accepts or rejects the change; a changed request is sent to the interpreters again.

Small practical details, such as the entrance, department name, room number, contact notes or access instructions, can usually still be updated. They don’t change your booking and don’t count as a cancellation.

You change your booking yourself with Request Change in the Tolk2Go app, or in writing. That way the change is registered accurately and there is no doubt about what was booked. Booking changes are not made by phone.

After a booking is confirmed, the client and assigned interpreter exchange any documents or assignment materials directly with each other. Tolk2Go does not receive, forward, store, or provide these materials.

This applies to all types of material, including preparation documents, case files, deeds, presentations, photos, identity documents, and professional cards. Each participant normally decides whether to provide requested material.

If the task description explicitly states that particular documents or materials are required, the interpreter is expected to meet that disclosed assignment requirement.

Cancel the incorrect request and submit a new one in the category for a notarial deed. That category gives you the right interpreter selection, preparation and rate.

Email support@tolk2go.com straight away. If we hear from you within one hour of the cancellation, we can usually restore the booking or assignment. If it can’t be restored, the client submits a new request.

If the interpreter rejects your change request, your booking stays as it was. If you still need a different date, time or location, or the change option isn’t available for your booking, cancel the booking and submit a new request. The standard cancellation terms, including the 48-hour rule, apply.

You don't need to accept it. The invitation is only for your calendar, and your booking is already confirmed. Save or add it to your calendar.

The language or dialect of an existing booking can't be changed. You can submit an additional request for the language or dialect you want; your current booking stays as it is. Submitting a request is free, but it isn't certain an interpreter will be available. Once both exist, you can cancel the one you no longer need. The cancellation conditions of that booking apply.

You can cancel free of charge up to 48 hours before the scheduled start time, and also within 2 hours after booking. If you cancel later, the full amount is charged, including any travel time and travel costs.

Cancel via the website or app, so your cancellation is registered; a phone call or email does not count as a cancellation. Illness, weather or travel disruption don’t automatically change these terms. You see the terms when you book and in your confirmation email, and you accept them when you complete your booking.

You cancel a booking or request yourself on the Tolk2Go website or in the app. On the website, log in, go to My assignments, find it under Requested or Booked and click Cancel Assignment. In the app, go to Tasks, open it and tap Cancel Assignment. Choose a reason and confirm.

You can request a different date, time or location yourself in the Tolk2Go app or in its web version at www.tolk2go.com/customer. Go to Tasks, open the booking under Booked and choose Request Change. Enter the new details and send your change request. The interpreter then accepts or rejects it, and a different location, date or time can change the price.

Yes. If an interpreter cancels a confirmed booking, Tolk2Go asks other interpreters to take over; your booking details and price stay the same. When a replacement interpreter is available, you receive an email, and you choose and book the replacement yourself. For CBR theory exams and driving assessments, a replacement is assigned automatically. If no replacement is found, or you don't book one in time, the booking is cancelled and you are not charged or you receive a full refund.

Report any concerns or complaints within 7 days after the assignment. After that, the assignment counts as completed and accepted.

First try to resolve it directly with the interpreter. If that doesn’t work, or the complaint concerns payment, scope, safety or legal compliance, email your complaint to support@tolk2go.com within 7 days after the assignment, with any supporting evidence such as emails, screenshots or written confirmations.

We review every complaint individually and decide per case whether a refund or compensation applies.

If you or another required participant are not present or reachable at the scheduled start time, while the interpreter is present or reachable as agreed, this can count as a no-show and the full booked amount may be charged.

Let the interpreter know as soon as possible, using the contact details from your booking confirmation. Being late is not the same as a no-show; if the assignment still takes place, the normal booking terms apply.

Yes, stay reachable for the full booked time. If you don’t call, answer or connect at the scheduled start time, the booking can count as a no-show. Test your phone, video link or app beforehand.

If the interpreter does not show up for your confirmed booking, you pay nothing or you receive a full refund.

If the interpreter is only delayed, first contact them directly. If they remain absent or unreachable and the assignment cannot go ahead, report it to Tolk2Go within 7 days.

Contact the interpreter directly, using the contact details from your booking confirmation. If the delay affects the agreed scope or duration of the assignment, report it to Tolk2Go within 7 days after the assignment.

The booked time starts at the scheduled start time as soon as the interpreter is present on location or reachable for a remote booking, also if you are not ready yet.

Then the normal no-show rules apply: for a no-show on the customer side, the full booked amount may be charged; for a no-show by the interpreter, you pay nothing or receive a refund.

You always call the interpreter, at the scheduled start time, on the interpreter's phone number from your booking details. The interpreter does not call you, even if you are late: if you both call at the same time, you each get a busy signal.

That’s fine. You arrange the technical setup yourself; test it beforehand so the call starts smoothly.

Tolk2Go acts as a platform connecting clients and independent freelance interpreters.

Tolk2Go's liability is limited to the direct service booked via the platform. Indirect, incidental, or consequential damages, such as loss of profit, missed appointments, or business interruption, are excluded.

If an issue comes up during the assignment, first try to resolve it directly with the interpreter, who works as an independent professional.

If that doesn’t work, or the issue affects the agreed scope, payment terms, safety or legal compliance, contact support@tolk2go.com within 7 days after the assignment and include supporting evidence, such as emails, screenshots or written confirmations. After 7 days, the assignment counts as completed and accepted.

If a reset link says it is invalid or has expired, use the link in the newest reset email: every new reset request replaces the previous link. If the newest link has expired, request one new link and use it right away. If resetting still does not work, try the website in a current browser. If the problem continues, send support a screenshot and your browser, device, and operating-system details so access can be restored.

Send support a screenshot and describe what is displayed incorrectly.

Yes. The Tolk2Go app for clients also runs in your web browser at www.tolk2go.com/customer. You use the same account and the same screens and functions as in the mobile app, without installing anything. When steps in these FAQs refer to the app, they also apply to this web version.

On the login screen of the Tolk2Go app or website, choose Forgot Password, enter the email address of your account and follow the instructions in the email you receive. Your login details are also in your welcome email.

If resetting your password does not work, contact support.

Before your appointment you receive an email with tips for your video call. It contains a Start video call button. Click it at the scheduled time; you do not need to log in.

Via iDEAL, Bancontact, Sofort, PayPal, or bank transfer.

Private customers generally pay the full amount in advance. For some types of service, you pay a deposit first and the remainder after the assignment.

CBR exam bookings: private customers always pay the full amount in advance, without a deposit.

Business customers can pay by invoice after approval. To approve invoice payment we check the company, for example through its Chamber of Commerce registration, VAT number, company email or website; until then, advance payment applies.

The payment terms for your booking are shown during the booking process.

Companies can pay within 7 days of the invoice date.

During the invoice details confirmation step in the booking process.

A refundable amount after cancellation is refunded immediately at cancellation. Any unused refundable deposit after an assignment is refunded as soon as you confirm the completion details, after deducting any extra work. A refund via Stripe usually arrives on your account within 5 to 10 business days.

We start a refund immediately: at cancellation for a cancelled request or booking (no refund applies after a late cancellation by you), or, for any unused refundable deposit, as soon as you confirm the completion details after the assignment. A refund via Stripe usually arrives on your account within 5 to 10 business days.

Pay before the deadline shown to keep your booking; a booking without the required advance payment can be cancelled. If you can’t pay in time, contact support before the deadline.

Depending on the type of assignment, the amount you pay in advance can include a refundable security deposit on top of the interpreting fee. The deposit covers possible overtime or other additional costs, for example when the assignment takes longer than booked. The amount of the deposit depends on the type of assignment. CBR exam bookings have no deposit.

Any unused deposit is refunded as soon as you confirm the completion details after the assignment, after deducting any extra time. A refundable amount after cancellation is refunded immediately at cancellation. A refund via Stripe usually arrives on your account within 5 to 10 business days.

For an invoice for an individual booking, open the booking in the Tolk2Go User App, edit and save the invoice details, then select Resend Invoice. The corrected PDF is sent to the invoice email address, where you can download it.

Edit the details on the booking itself: changing your account details doesn’t always update existing bookings. If editing or resending doesn’t work, contact support.

For notary bookings, the pro-forma invoice is automatically emailed as a PDF approximately ten minutes after booking confirmation.

You can also open the booking in the Tolk2Go User App, check or edit the invoice details, and select Get Invoice. The PDF is sent to the invoice email address, where it can be downloaded.

Check the spam folder and contact support if the email still does not arrive.

Book via our homepage or the CBR booking page:

1. Select Dutch + your own language.
2. Choose CBR as the specialisation.
3. Select the right exam type.
4. Enter the location, date and time.
5. Enter the candidate's CBR candidate number in the Reference # field.
6. Submit your request.

Your booking is final once it is confirmed on the platform and paid where required.

Yes, the CBR candidate number is required. Enter it in the Reference # field when you book, so your booking can be handled without delay.

You enter the CBR booking details yourself, so check the exam type, location, date, time and candidate number before you confirm. Incorrect or incomplete details can lead to delays, extra costs or a failed interpreting service, and remain your responsibility.

Arrange the change with CBR yourself, and then change your interpreter booking with Tolk2Go as well: a change at CBR does not update your interpreter booking automatically. A CBR booking cannot be changed with a change request, so cancel it and submit a new request, following the CBR booking rules. If you cancel more than 3 working days before the scheduled start, there are no interpreter cancellation costs; within 3 working days, the interpreter booking is still charged.

CBR bookings have their own rules:

• More than 3 working days before the scheduled start: you can reschedule without interpreter cancellation costs.
• Within 3 working days before the scheduled start: the interpreter booking is charged.
• Less than 1 week before the exam: the CBR charges the exam costs (this is the CBR's own rule).
• No-show: both the exam costs and the interpreter costs are charged.

Tolk2Go first looks for a replacement interpreter, who is assigned to your booking automatically. If no replacement interpreter is found, your booking is cancelled, we refund your interpreter payment in full, and you can send a new interpreter request via Tolk2Go right away. For the exam itself, the CBR follow-up procedure applies.

Contact CBR directly: CBR decides about the exam procedure, the start time and whether you can still take part. For the interpreter, the CBR booking rules apply.

The interpreter is there only to provide neutral spoken interpretation during the exam.

The interpreter may not explain answers, coach the candidate, help with the content of the exam, or change the meaning of official terms.

Some Dutch terms must be known by the candidate, and the interpreter may not translate them during the exam. Study the official terminology lists in advance. These lists exist only in Dutch and, for some exams, in English; there are no lists in other languages.

The interpreter attends the full CBR exam. CBR determines the exact duration.

You can book the CBR exam types shown in the Tolk2Go CBR booking flow, such as theory exams, driving fitness assessments and boating licence exams.

A CBR interpreter booking starts from €238. The final amount depends on the CBR booking type and the details shown in the booking flow. For private CBR bookings, you usually pay the full amount in advance.

For a CBR theory exam or driving assessment: no. The booking is anonymous, so you don’t choose a specific interpreter yourself. For a practical exam, you choose and book the interpreter yourself, as for a standard booking.

For a CBR theory exam or driving assessment: no. Contact between candidate and interpreter is not part of the process; the interpreter identifies themselves at the exam following the CBR procedure.

For a practical exam: yes. After confirmation you receive the interpreter's contact details, so you can arrange where and when to meet, the vehicle and what the candidate should bring.

At the CBR exam centre, at the address and time in the emails about your booking, such as your booking confirmation. The interpreter meets you there; you do not need to arrange a separate meeting point.

Submitting a request costs nothing and commits you to nothing. We send your request straight to all interpreters who match the language and location, and you see who is available and at what price. It only becomes a booking when you confirm.

The earlier you request, the more choice and the sharper the price. Short on time? Submit an interpreter request anyway. Short notice often works too — and if it does not, it has cost you nothing.

With 2600+ interpreters and 190+ languages, there is a good chance someone is available, even for less common languages.

There is no fixed rate for practical exams. Interpreters set their own rates. The price depends on:

• the language
• how long the assignment takes — an LZV exam takes more interpreting time than a B exam
• the travel distance and travel time to the exam centre

You see the full all-in amount before you confirm. Travel costs, service fee and VAT are included, and nothing is added afterwards.

Rare languages, long exams and remote exam centres cost more. Requesting early gets you a better price and more choice.

Yes. For practical exams we share the interpreter's contact details after confirmation, so you can arrange practical matters directly: where and when to meet at the exam centre, which vehicle is involved, and what the candidate should bring.

You can also state a preferred interpreter in your request. They see the request first and can accept it if they are available.

Gladly. Driving schools, training providers and employers who regularly support non-Dutch-speaking candidates usually work with us on fixed arrangements. Get in touch and we will look at what suits you:

• Pay by invoice instead of in advance per booking, once your company details are approved.
• Regular interpreters for the languages that come up often, so you do not start with someone new each time and the interpreter knows how you work.

Contact us or e-mail support@tolk2go.com with a short outline of your situation.

No, each exam is a separate request with its own date, time, location and candidate number. Even if two candidates are at the same exam centre on the same day, these are two assignments — the interpreter can only be at one at a time.

Do submit the requests at the same time, so we can check whether the same interpreter can take several assignments that day.

Not always. The CBR puts it this way: there are not always enough seats in the vehicle, so the interpreter cannot always ride along. When booking, assume they will not.

• Car, motorcycle and car with trailer: the interpreter usually rides along, but the examiner decides whether that is necessary and workable.
• Tractor (T-rijbewijs): the interpreter never rides along — there is no room in a tractor.
• LZV: only if the vehicle has more than two seats registered on the vehicle registration.

If the interpreter does not ride along, they stay at the exam centre and are reachable by phone during the drive. They are present in person for the briefing and debriefing, and help the candidate fill in the self-reflection form.

• A valid identity document
• The exam invitation
• A blank self-reflection form
• A charged mobile phone and a phone holder for the vehicle — the connection during the drive is your responsibility if the interpreter does not ride along

Set the navigation system to the right language before the start. The interpreter does not translate navigation instructions, dashboard symbols or the radio.

The interpreter translates what the examiner says — nothing more. They are neutral and may not coach the candidate, explain the route, simplify an instruction or help with a decision.

Not translated: dashboard symbols, spoken navigation, the radio and anything else outside what the examiner says. The candidate is expected to recognise Dutch road signs as they appear in traffic.

The candidate remains responsible for the exam result.

The driving school or training provider, when the exam is booked. They record in the CBR system that the candidate is bringing an interpreter.

If it is not recorded, the examiner can refuse the interpreter and the exam goes ahead without one — or does not go ahead at all.

A booking with Tolk2Go does not automatically notify the CBR. These are two separate steps, and both must happen.

The exam itself takes as long as without an interpreter, and the CBR charges no extra exam fee for a practical exam with an interpreter.

• Truck, bus and tractor: 85 minutes
• LZV: 145 minutes, including an oral theory part

Add the briefing, the debriefing and the self-reflection form, so allow for more than just the exam time.

For car, motorcycle, moped and car-with-trailer exams, yes — if the instructor speaks both Dutch and the candidate's language and can show a valid WRM pass. Family members and acquaintances have not been allowed to act as interpreter since 1 January 2018.

If the instructor cannot interpret, or it is a different category, a sworn interpreter with a valid tolkenpas (the interpreter ID card issued by the Rbtv) is required — and that is who you book here.

No, a signature is not required. After the exam the interpreter can ask for a signature in the app, to confirm that the assignment took place and how long it lasted. If nobody signs, you are asked by email to confirm the completion instead.

Practical exams have their own terms, not the standard 48-hour rule:

• More than 3 working days before the exam: cancel free of charge, full refund.
• Within 3 working days, or no-show: the full booked amount is charged, including travel costs.

Example: for an exam on Friday, cancel by Monday at the latest. Tuesday, Wednesday and Thursday are then the three working days in between.

A change of date, time or location counts as a cancellation followed by a new request.

Update the Tolk2Go booking yourself as soon as you know — the two systems are not linked, so a change at the CBR does not move the interpreter.

If you let us know more than three working days before the original date, it costs nothing. Within three working days, the original booking is charged and the new date is a new booking.

You pay nothing, or you receive a full refund of the interpreter costs; a refund via Stripe usually arrives on your account within 5 to 10 business days. We look for a replacement interpreter straight away, although at short notice that is not always possible.

Tolk2Go's liability is limited to the interpreting service you booked through the platform. Other costs around an exam that does not go ahead — the CBR exam fee, vehicle hire, an instructor, lost lesson hours or training days — are consequential damages and fall outside it.

At the CBR exam centre, at the address and time in the emails about your booking, such as your booking confirmation. The interpreter meets you there; you do not need to arrange a separate meeting point.

Yes, you can state a preference in your booking notes, for example for an accent, gender, region or cultural background. It is taken into account where possible; whether it can be matched depends on which interpreters are available for your language, date, time, location and booking type.

Preferences are taken into account where possible, but a match can’t be guaranteed: the booking depends on which interpreters are available and follows the normal platform process. In the normal booking flow you choose the interpreter yourself from the available options, so you can pick the one who suits you best.

No. Interpreters on Tolk2Go work as independent freelance professionals.

Tolk2Go is a platform that connects customers with self-employed interpreters for spoken-language interpreting services.

The interpreter remains professionally responsible for their own preparation, planning, travel, and performance of the assignment.

Tolk2Go does not employ interpreters and does not present them as staff members or representatives in an employment relationship.

Tolk2Go remains responsible for the platform process, booking flow, and payment handling within the agreed scope.

A delay is not a no-show. Travel problems are the interpreter’s own responsibility; if the assignment still goes ahead, the normal booking terms apply. If the delay affected the agreed scope or outcome, report it to Tolk2Go within 7 days.

Yes. Pausing cancels bookings but keeps your profile. Deleting your account removes personal data except legally required information.

Tolk2Go doesn’t provide interpreting equipment itself. If you need equipment, such as a whisper set, headsets, or a booth, check with the interpreter in advance whether they have it or can provide it, and what it costs. We are working on making Tolk2Go Video suitable for groups, such as a wedding, so that all listeners can join the video call to listen. If you need this, ask us about its current status.

Sworn interpreters are bound by a professional duty of confidentiality.

When you register as an interpreter or client, you agree to Tolk2Go's General Terms and Conditions and Privacy Policy. Together, these two documents govern your use of Tolk2Go; there is no separate interpreter or client contract to download.

Read the General Terms and Conditions and the Privacy Policy.