Book a Professional Interpreter – Fast & Reliable | Tolk2Go
Frequently asked questions (FAQ)
Bookings and Availability
How do I book an interpreter?
Select a language, date, and time. Confirm your booking on Tolk2Go.
Where can I book an on-site interpreter?
In the Netherlands, Belgium, Luxembourg, Germany, and Northern France.
Do you offer telephone or video interpreting services?
Yes, we provide telephone and video interpreting across Europe.
How quickly do interpreters respond to availability requests?
Usually within 20 minutes, always within a few hours.
Languages and Services
How many languages do you support?
Over 100 language combinations. View all available languages here.
Can I request additional services like translations?
No, only interpreting services.
How do I know if I need a sworn interpreter?
Check this yourself. For ‘lawyer/court’ and ‘notary’ situations, all interpreters are sworn.
Costs and Payment
Why do interpreter rates vary?
Interpreters set their own hourly rates based on experience and specialization.
How are travel costs calculated?
Based on distance and travel time, included in the interpreter’s travel fee.
What is included in the all-in rate?
Interpreting, travel, and service fees. VAT and extra work are not included.
How is preparation time charged?
If an interpreter needs to prepare, this is billed separately. Agree on this beforehand.
What happens if the service takes longer than booked?
Extra time is charged, but the interpreter is not obligated to stay longer.
What if the service is shorter than booked?
You still pay the full quoted amount.
Cancellation Terms
What are the cancellation terms?
You can cancel free of charge up to 48 hours before the start of your session.
You always have a 2-hour cancellation window after booking.
If you cancel outside these terms, the full amount will be charged — including any travel time and travel costs.
⚠️ Special rule for CBR exam candidates: the standard Tolk2Go cancellation terms do not apply. For CBR exams: – More than 1 week before: free reschedule. – Less than 1 week before: both exam and interpreter costs are charged. – No-show: both exam and interpreter costs are charged.
How long do I have to report a complaint?
Any concerns or complaints about the interpreting service must be reported within 7 days after the assignment. After this period, the service is considered completed and accepted.
Technical Aspects
What if I use my own video calling software?
You are responsible for the technical setup. Test it beforehand to avoid issues.
Can an interpreter cancel an assignment?
Yes, but Tolk2Go will do its best to find a replacement.
Billing and Payments
How can I pay?
Via iDEAL, Bancontact, Sofort, PayPal, or bank transfer within 1 or 2 days.
Do I pay before or after the service?
Depends on the booking. Sometimes a deposit is required.
Can I pay by invoice?
Companies can pay within 7 days of the invoice date.
Where do I enter my VAT number?
During the invoice details confirmation in the booking process.
Other Questions
What if my conversation partner or I don’t show up?
You will be charged the full amount.
Can I pause or delete my account?
Yes. Pausing cancels bookings but keeps your profile. Deleting your account removes all personal data except legally required information.
Does Tolk2Go provide equipment?
No, except in rare cases where an interpreter provides a whisper set.
When will I get my deposit refunded?
Within two working days after the assignment, adjusted for any extra work.
Are interpreters bound by confidentiality?
Sworn interpreters have a professional duty of confidentiality.
CBR Exam Candidates
Special rules for CBR exam candidates
First book your exam directly with the CBR and indicate that you want an interpreter. For CBR exams, the standard Tolk2Go cancellation terms do not apply.
More than 1 week before the exam: you can reschedule free of charge. Less than 1 week before the exam: rescheduling is not possible and both exam and interpreter costs will be charged. If you do not show up, both costs will also be charged.
During the exam you must know certain Dutch terms yourself. The interpreter will not translate these. The official word lists (theory exams, boating licenses, large vessel exams) are available from CBR and must be studied in advance.
