Bookings, Costs, Cancellations, No-Shows and CBR Rules

Tolk2Go operates 24 hours a day, 7 days a week. You can place bookings online at any time.

Support is available daily. Response times may vary depending on the time and nature of your request.

Yes. Bookings can be made 24/7, including evenings, weekends, and public holidays.

Interpreter availability depends on language, location, and timing.

Select the language, date, time, location, and situation, then submit your request through Tolk2Go.

Your booking becomes final once it has been confirmed through the platform.

On-site interpreting is available in the Netherlands, Belgium, Luxembourg, Germany, and selected regions in France.

Yes. Telephone and video interpreting are available across Europe.

Your request is sent out immediately after submission. Many interpreters respond within minutes, and responses often arrive the same day.

Availability depends on language, location, and urgency.

We cannot guarantee a specific response time or interpreter availability.

For standard bookings, yes. After submitting your request, you can select your preferred interpreter from the available options.

If your preferred interpreter is not available, your request may remain active so other suitable interpreters can still respond.

Exception for CBR bookings: no. CBR interpreter bookings do not follow the normal customer-choice flow.

For standard bookings, yes, but only after the booking has been confirmed and any required payment or billing approval has been completed.

Once that is done, you receive the interpreter's contact details. Direct contact before confirmation is not possible.

Exception for CBR bookings: direct pre-contact between candidate and interpreter is not part of the standard process.

Submitting an interpreter request is always free of charge.

If no interpreter confirms your request, you will receive an email notification.

You may then submit a new request with a different date, time, location, language, or dialect. Availability depends on the details of the request and cannot be guaranteed.

Over 100 language combinations. View all available languages here.

No. Tolk2Go offers interpreting services, which means spoken language support, not written translation services.

If you select Lawyer/Court or Notary as the situation, Tolk2Go matches you with sworn interpreters for those bookings. If an institution has special requirements, you should confirm those requirements with the institution in advance.

Interpreters set their own hourly rates based on experience, specialisation, and availability.

Travel costs are based on distance and travel time and are included via the interpreter's travel fee when applicable.

Interpreting, travel if applicable, service fees, and VAT. Extra work beyond the agreed scope, for example extended duration or additional preparation, is not included.

If preparation time is required, it can be billed separately. Any preparation time and cost should be agreed in advance.

Rates for sworn notary interpreters start from €200 excluding VAT, excluding travel costs, travel time, and service fees.

This base rate includes preparation and the passing of up to two deeds, for example a transfer deed and mortgage deed.

A surcharge may apply for additional deeds or extended duration.

For an exact price, submit a notary interpreter request via Tolk2Go.com. You will see the full cost before confirming.

Extra time may be charged if the assignment runs longer than booked. The interpreter is not required to stay longer than originally agreed.

You still pay the full quoted amount for the confirmed booking.

You are responsible for entering and checking all booking details yourself before confirming the booking.

This includes the correct language or languages, date, time, address, contact details, type of situation, and any notes relevant to the assignment.

For CBR bookings, this also includes the correct exam type, exam location, exam date and time, and the candidate number.

Incorrect or incomplete booking details may lead to delays, extra costs, cancellation consequences, or failure of the assignment. Tolk2Go is not responsible for booking details entered incorrectly by the customer.

Usually, a change to a confirmed booking is treated as a cancellation of the original booking followed by a new request.

This applies in particular to changes to the date, time, or location.

Standard cancellation terms apply unless a specific exception clearly applies.

If the address is wrong, this remains the customer's responsibility.

If only the address changes within the same city, please email [email protected]. In some cases, Tolk2Go may update the address without treating this as a cancellation.

If the new address is in a different city or region, this is normally treated as a cancellation of the original booking followed by a new request.

Standard cancellation terms then apply.

If the date or time is incorrect, this is normally treated as a change to the confirmed booking.

That means the original booking usually needs to be cancelled and a new request must be submitted for the correct date or time.

Standard cancellation terms apply.

Small practical details that do not materially change the booking may usually still be updated.

Examples include entrance details, department name, room number, contact notes, or access instructions.

These practical updates do not automatically count as a cancellation.

No. Substantive booking changes are not handled informally by phone.

For security and accuracy reasons, material booking changes must go through the proper written or platform-based process.

This helps prevent errors and disputes about what was originally booked.

Standard rule: You can cancel free of charge up to 48 hours before the scheduled start time.

Extra rule: You also have a 2-hour cancellation window after booking.

If you cancel outside these terms, the full amount will be charged, including any travel time and travel costs where applicable.

Cancellations must be made via the website or app. Requests by phone or email are not valid cancellations.

Force majeure, such as illness, weather conditions, or travel disruptions, does not automatically exempt you from cancellation fees. The standard cancellation terms remain applicable.

These cancellation terms are shown during the booking process and repeated in confirmation emails. By completing your booking, you acknowledge and accept them.

Rescheduling is treated as a cancellation of the original booking followed by a new request.

1. Cancel the current booking
2. Submit a new interpreter request for the preferred date, time, or location

Standard cancellation terms apply, including the 48-hour rule.

Exception for CBR exam candidates: the standard Tolk2Go cancellation terms do not apply. CBR bookings follow separate rules.

Yes. If an interpreter cancels a confirmed booking, Tolk2Go will do its best to find a replacement, but this cannot be guaranteed at the same rate or cost.

If no replacement can be arranged, you will not be charged or will receive a full refund.

Exception for CBR exam bookings: if the interpreter cancels within 72 hours before the exam start, you must submit a new interpreter request yourself via Tolk2Go.com. Tolk2Go will refund your payment in full. The applicable CBR follow-up procedure then applies.

Any concerns or complaints about the assignment must be reported within 7 days after the assignment. After this period, the assignment is considered completed and accepted.

If you are unsatisfied with the interpreter's performance, professionalism, or behaviour during the assignment, you are first expected to try to resolve the matter directly and professionally with the interpreter.

If that does not resolve the issue, or if the complaint relates to payment, scope, safety, or legal compliance, please send your complaint in writing to [email protected] within 7 days after the assignment. Include any supporting evidence such as emails, screenshots, or written confirmations.

After 7 days, the assignment is considered completed and accepted.

A complaint does not automatically result in a refund or compensation. Each complaint is reviewed individually.

If you or another required participant do not show up or are not reachable at the scheduled start time, this may be treated as a no-show.

In that case, the full booked amount may be charged.

This also applies if the interpreter is present or reachable as agreed, but the customer side is absent or unavailable.

A delay is not automatically the same as a no-show.

If you are running late, contact the interpreter directly as soon as possible after booking confirmation.

A delay does not automatically remove your payment obligations. If the assignment is still performed, the normal booking terms remain relevant.

Yes. For phone and video bookings, you must remain reachable during the full booked time window.

If you do not call, answer, connect, or otherwise participate at the scheduled start time, the booking may be treated as a no-show.

To avoid issues, test your phone, video link, or app in advance.

If the interpreter does not show up for the confirmed booking, you will not be charged or you will receive a full refund.

A simple delay is not automatically the same as a no-show. If the interpreter is only delayed, first try to contact the interpreter directly.

If the interpreter remains absent or unreachable and the assignment cannot be performed, contact Tolk2Go and report the matter within 7 days.

If the interpreter is delayed, first contact the interpreter directly using the contact details provided after the booking was confirmed.

A delay is not automatically a no-show.

If the delay affects the agreed scope or duration of the assignment, report this to Tolk2Go within 7 days after the assignment.

If the interpreter is present on location or reachable for a remote booking, the booked time still continues.

Lack of readiness on the customer side does not automatically suspend the booked time or remove payment obligations.

If the other party does not appear or remains unreachable, the normal no-show logic applies.

For customer-side no-shows, the full booked amount may still be charged.

For interpreter-side no-shows, the customer will not be charged or will receive a refund.

You are responsible for the technical setup. Test it beforehand to avoid issues.

Tolk2Go acts as a platform connecting clients and independent freelance interpreters.

Tolk2Go's liability is limited to the direct service booked via the platform. Indirect, incidental, or consequential damages, such as loss of profit, missed appointments, or business interruption, are excluded.

Interpreters on Tolk2Go operate as independent freelance professionals. If any issue arises during the assignment, you and the interpreter are expected to first attempt to resolve the matter directly and professionally.

If direct resolution is not possible, or if the issue affects the agreed scope, payment terms, safety, or legal compliance, contact [email protected] within 7 days after the assignment.

Include any supporting evidence such as emails, screenshots, or written confirmations. After 7 days, the assignment is considered completed and accepted.

Via iDEAL, Bancontact, Sofort, PayPal, or bank transfer.

Private customers generally pay the full amount in advance. Depending on the type of service, a deposit may apply with the remainder settled after the assignment.

CBR exam bookings: private customers always pay the full amount in advance. No deposit structure applies.

Business customers may be invoiced after an approval process. Tolk2Go may require advance payment if the company cannot be sufficiently verified, for example based on Chamber of Commerce registration, VAT number, company email, or website.

The applicable payment terms are shown during the booking process.

Companies can pay within 7 days of the invoice date.

During the invoice details confirmation step in the booking process.

Within two working days after the assignment, adjusted for any extra work.

You can book via our homepage or via the dedicated CBR booking page.

Follow these steps:

1. Select Dutch + your own language.
2. Choose CBR as the situation.
3. Select the correct exam type shown in the booking flow.
4. Enter the correct location, date, and time.
5. Enter the candidate's CBR candidate number in the Reference # field.
6. Submit your request through Tolk2Go.

Your booking is only final once it has been confirmed through the platform and payment has been completed where required.

Yes. The CBR candidate number is mandatory for CBR interpreter bookings.

Please enter this number in the Reference # field during booking.

If the candidate number is missing or incorrect, this may delay the booking or make proper handling impossible.

You are responsible for entering and checking all CBR booking details yourself.

This includes the correct exam type, location, date, time, and candidate number.

Incorrect or incomplete details may lead to delays, extra costs, or failure of the interpreting service. Tolk2Go is not responsible for booking details entered incorrectly by the customer.

If your exam date, time, location, or other exam details change, you must arrange this yourself directly with CBR.

A change at CBR does not automatically change your interpreter booking with Tolk2Go.

If your CBR exam changes, you must also update or cancel your interpreter booking separately through Tolk2Go in accordance with the applicable CBR booking rules.

For CBR bookings, the standard Tolk2Go cancellation rules do not apply.

The following CBR-specific rules apply:

• More than 1 week before the exam: rescheduling is possible without interpreter cancellation costs.
• Less than 1 week before the exam: both the exam costs and interpreter costs are charged.
• No-show: both the exam costs and interpreter costs are charged.

Rescheduling your exam with CBR does not automatically reschedule your interpreter booking with Tolk2Go.

If the interpreter cancels a confirmed CBR booking within 72 hours before the exam start time, you must submit a new interpreter request via Tolk2Go.

Tolk2Go will refund your interpreter payment in full.

The applicable CBR follow-up procedure then applies.

If you are late, you must contact CBR directly.

Tolk2Go cannot change the CBR exam procedure, start time, or attendance decision.

Interpreter availability and payment consequences remain subject to the applicable CBR booking rules.

The interpreter is there only to provide neutral spoken interpretation during the exam.

The interpreter may not explain answers, coach the candidate, help with the content of the exam, or change the meaning of official terms.

Some Dutch terms must be understood by the candidate and are not translated during the exam. The official terminology lists must be studied in advance.

Only the CBR exam types offered in the Tolk2Go CBR booking flow can be booked through this interpreter process.

Examples may include theory exams, driving fitness assessments, and boating licence exams.

If a practical exam type or other CBR service is not shown in the booking flow, it is not part of this standard interpreter booking process.

CBR interpreter bookings have a separate pricing structure and typically start from €238.

The final amount depends on the specific CBR booking type and the applicable booking details shown during the booking flow.

The full amount must generally be paid in advance for private CBR bookings.

You may state a preference in your booking notes, for example regarding accent, gender, region, or cultural background.

However, such preferences are not guaranteed.

Availability depends on the actual interpreters available for the requested language, date, time, location, and booking type.

No. Preferences may be taken into account where possible, but they are never guaranteed.

A booking is based on interpreter availability and the normal platform process.

No. Interpreters on Tolk2Go work as independent freelance professionals.

Tolk2Go is a platform that connects customers with self-employed interpreters for spoken-language interpreting services.

The interpreter remains professionally responsible for their own preparation, planning, travel, and performance of the assignment.

Tolk2Go does not employ interpreters and does not present them as staff members or representatives in an employment relationship.

Tolk2Go remains responsible for the platform process, booking flow, and payment handling within the agreed scope.

Travel problems, parking issues, public transport delays, or similar matters remain the interpreter's own responsibility.

A delay is not automatically a no-show. If the assignment is still performed, the normal booking terms remain relevant.

If the delay affects the agreed scope or outcome, you may report this to Tolk2Go within 7 days.

Yes. Pausing cancels bookings but keeps your profile. Deleting your account removes personal data except legally required information.

No. Tolk2Go does not provide any interpreting equipment.

In some cases, an interpreter may be able to provide a whisper set or other equipment. This must be agreed in advance and may involve additional costs.

Sworn interpreters are bound by a professional duty of confidentiality.