Customers often ask us questions like:
Here are our clear and honest answers:
Usually within a few hours—often within 20 minutes!
All interpreters on our platform are freelancers. They set their own hourly rates based on experience, availability, and specialization.
Some assignments are more demanding. For example, simultaneous interpretation at a conference is more intensive than a simple tour. More demanding = higher rate.
Travel costs include transportation and travel time. Interpreters charge per kilometer “as the crow flies,” and they set their own travel rates.
The all-in rate includes interpreter time, travel, and service costs.
Most assignments follow the quoted rate. But in some cases—like longer durations or special prep—Tolk2Go may invoice additional work. See the next sections.
If the interpreter needs to review documents, attend briefings, or research a topic, this time is billed as “preparation.” Agree in advance how much is expected.
Examples: whisper sets, high parking fees, or other agreed-upon extras. Please discuss these with your interpreter beforehand.
We’ll invoice the extra time. But note: some interpreters may have other appointments, so please be punctual and plan accurately.
You’ll still be billed the full amount. The interpreter reserved the time for your appointment and turned down other jobs.
Visit www.Tolk2Go.com and view an interpreter’s profile. Costs are shown under “Book me.”
If you have more questions, please contact our team, or visit our customer FAQ page.